We know yachts
Our technicians have a wealth of experience working with yachts. Guests and owners are demanding, which is why Azuz IT have managed IT service plans to meet the technical challenges required to keep your yacht in perfect shape. Our technicians will work with your technical officers and external suppliers to ensure that you have a system that works flawlessly.
How We Can Help
Reach are experience team instantly by phone. Device monitoring and remote resolution of issues, on-board technician availability available at short notice in the UK, South or France and Italian Riviera.
Keep your servers protected and powered during blackouts and power issues.
Computer & Server Monitoring
Potential issues trigger our monitoring software so that a fix is completed before you even notice an issue.
Email and Outlook Issues
Resolve issues with sending and receiving emails and Outlook configuration.
Purchase, configuration, fast DNS propagation. We ensure your domain continues to have a good reputation.
Per device and cloud based security. Compromised or stolen devices can be remotely wiped of sensitive data.
Printer & Scanning
Centralised printing, scan to file system and fax-to-email.
Internet , firewall, switch, Cisco, PepWave and computer configuration via cabled solutions.
Multiple wireless access point set-up, centrally managed, increased range and secured guest access with Quality of Service.
We're PepWave certified technicians. Our 4G Yacht website gives access to mobile data equipment and plans.
Software purchase and device monitoring ensures you are legally software compliant.
Remote Assistance Everywhere
Wherever you are in the world, technicians are available to login remotely and provide remediation work.
On-board support is available at short notice along the French Riviera. Scheduled on-board support is available anywhere in the world.
With support agreements offering unlimited remote support, our support pricing is affordable to all businesses.
Frequently Asked Questions
Here's a little more information about our IT support service.
How do you access my computer remotely?
If you have a support plan with us, we'll already have unattended access to your computer so we can work at a time suitable for you. Customers without a support plan will need to install software that allows us to access your computer remotely.
What's included in the support plan?
Support plans include monitoring of your computers critical systems and also include business hours remote support - simply call or email and we'll login and take a look at your problem.
Do I need a minimum amount of devices for a support plan?
No minimum amount of computers are required for a support plan although the as you add additional computers, the price of your support retainer will decrease. An unlimited amount of computers can be added to a support plan, starting with just one computer. Tiered pricing is available for support plans meaning that as you add additional computers, the monthly pricing for each of these will reduce in price.
What do you monitor on my computer?
Each computer is monitored by a small app we install on your computer. Our software monitors hard drive space, usage of memory, CPU, fan speed, temperature and other critical events. We also monitor security status such as firewall, anti-virus and anti-malware. If you have a support plan, we set-up automation to clear old log files and ensures your computer is up to date. The software also allows us to remotely connect to your computer when required.
How do I know what type of work you've done?
All work is logged in our support portal and is available when you login (or by request). Paid work (i.e. work not covered by a support agreement) is logged by time, all work completed is well documented and site documentation is updated. You will receive a copy of the documents reports after we complete the required work. Time of entry and exit on your machine (or premises) is also noted.